Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you shop with Flexfume.
Last updated: January 2025
Privacy Information
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This includes name, email address, shipping address, phone number, payment information, and preferences for our solid perfume products. We also collect information about your browsing behavior and purchase history to improve your shopping experience.
2. How We Use Your Information
We use your information to process orders for our solid perfumes, provide customer service, send marketing communications about new fragrances (with your consent), improve our services, personalize your shopping experience, and comply with legal obligations. We may also use your data to analyze trends and improve our product offerings.
3. Information Sharing & Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who help us operate our business, such as payment processors, shipping companies, and marketing platforms. These partners are bound by strict confidentiality agreements and only use your data to provide services to Flexfume.
4. Data Security & Protection
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure payment processing, and regular security audits. Your payment information is processed securely and never stored on our servers.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, personalize content, and remember your preferences. This helps us understand which fragrances you're interested in and improve our website functionality. You can control cookie preferences through your browser settings.
6. Your Privacy Rights & Choices
You have the right to access, update, or delete your personal information. You can also opt out of marketing communications at any time, update your fragrance preferences, or request a copy of your data. Contact our customer service team to exercise these rights or manage your account settings.
7. Data Retention & Storage
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active. Purchase history is kept for customer service and warranty purposes. You can request data deletion at any time.
8. Children's Privacy Protection
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately. Parents should supervise their children's use of our website and products.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Bangladesh. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions where applicable.
10. Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website, sending email notifications, or updating the 'last updated' date. Continued use of our services constitutes acceptance of the updated policy.
Additional Privacy Information
Marketing Communications
We may send you promotional emails about new fragrances, special offers, and product updates. You can unsubscribe from these communications at any time by clicking the unsubscribe link in our emails or contacting our customer service team. We respect your communication preferences.
Customer Service & Support
When you contact our customer service team, we may collect information about your inquiry to provide better support. This includes your contact information, order details, and any feedback you provide. We use this information solely to assist you and improve our customer service.
Questions About Your Privacy?
If you have any questions about this Privacy Policy, how we handle your information, or want to exercise your privacy rights, our team is here to help.